Summer Sale Information
Welcome to the Materia Store Annual Summer Sale!
We're thrilled to welcome you to our Summer Sale, starting at 12:00 AM PT on July 22nd and going until 11:59 PM PT on July 26th. We have some policies that we would like to share with you to help ensure that there is no confusion. Please read the below carefully before placing an order.
What's Happening?
Starting at midnight July 22nd we will be discounting many of our items! These discounts range anywhere from 10% to 40% off, and we will be cycling through different products each day of the sale starting at midnight.
Shipping Policies
- These policies supplement our standard shipping policies, which can be viewed here.
- Materia Store has a small, dedicated team of people that work very hard to fulfill your orders. We will do our best to ship out your orders within 5 business days, but we cannot always guarantee that. So, please allow up to 10 business days for processing before your order ships. Typically your order will be dispatched much quicker than that, depending on the volume of orders.
- No cancellations will be accepted during the 2024 Summer Sale. We will be diligently working to get all orders out as quickly as possible, and any messages sent to customer support may not be seen before your order has been shipped out.
- Once your order leaves our warehouse, responsibility for the delivery lies solely with the carrier. Please keep an eye on your tracking and reach out to your chosen shipping service if any issues arise. We also recommend purchasing Route with your order for greater protection.
- Orders will be shipped out on a first-come, first-serve basis. Orders placed using priority shipping will be packed before orders using Media Mail. A reminder that orders shipped with Media Mail are not eligible for insurance and we cannot offer support for any orders shipped with Media Mail. If you wish to have insurance on your shipment, please purchase the default Route insurance included in your cart or choose a more premium shipping option.
- You are responsible for any applicable taxes like VAT, import fees, or any other fees that are outside Materia's control. No refunds will be provided for rejected, unpaid, abandoned, unclaimed, or destroyed mail due to unpaid fees.
- If your order includes a pre-order, the entire order will be held until the pre-order arrives in our warehouse, and all items in your order are in stock. Please place separate orders if you would like in-stock items to ship immediately. Pre-order dates are subject to change and are out of our control.
- Summer Sale deals already include deep discounts. Your order cannot be combined with any other order you may place. Summer Sale deals may not be combined, and you must pay for separate shipping for each order placed.
- No retroactive discounts will be provided for missed Summer Sale discounts.
- Due to high volume, customer support response times may be delayed. We appreciate your patience and understanding!